When i try to redeem codes online or on my xbox one, it just says " Cannot find codes." Im very sad :( plz help me pllllzzzz
-
I had the same alert. my problem was that my xbox gold live never alerted me to the payment option not going through and they put a hold on my account. check to see if your live gold account is still alive and well.
-
If you are family sharing xbox live, you need to redeem the code under the person who owns the xbox live.