Ive been trying to get in touch with Bungie since then and today i received my first response from them saying they don't plan on doing anything about my negative silver balance. Im attaching my correspondence with them. And this is over $30. And I didn't lie about how much has been spent in the Bungie Store or for charities they have ran. Inisitally I planned on literally mailing them a letter, but replied to an email first. Your request (1791) has been updated. To add additional comments, reply to this email. Destiny Player Support (Bungie) Sep 19, 3:30 PM PDT Hello again. Unfortunately, there is no way to resolve this issue except to repay the outstanding Silver balance that you have on your account. MDCasino Sep 19, 3:27 PM PDT Its been a week now. Still waiting for a response. Please message me back. MDCasino Sep 18, 6:10 PM PDT This is a follow-up to your previous request #1620 "PLEASE GO TO THIS LINK FOR ..." I replied. Can someone please get back to me. From: Bungie Sent: Thursday, September 12, 2019 2:37 PM To: MDCasino PLEASE TYPE REPLIES ABOVE THIS LINE BELOW IS A RECORD OF YOUR HELP REQUEST Your request (1620) has been updated. To add additional comments, reply to this email. MDCasino Sep 12, 11:37 AM PDT To Whom It May Concern, I am writing to you in regard to an in-game silver purchase for Destiny 2 on around May 1st for $30.00. This was for the Revelry event. I was looking to finish getting the items that i didn't have for the collection. Unfortunately, I was receiving duplicates on multiple cosmetic items regardless of what character i was turning these engrams in on. I was receiving back to back of the same items, so the knockout system was obviously not working as advertised and nor was the solution that your company presented. After this happened. I sent a ticket to your team asking them to alleviate the issue or issue a refund and made a forum post to which i was told just open them on a different character which wasnt gonna help. I was unable to follow up with the support ticket. They just told me the problem would be handled later on. I waited for a solution and nothing was happening. I contacted sony and explained the whole situation. They agreed to refund my money. After the event was over my Silver balance was adjusted for the chargeback and my Silver balanced has remained negative since. I have tried to contact you using Support tickets 3 times,but there was not enough space to type in the whole situation, and i just asked that I be contacted. All 3 times I was told that charging back silver would result in a negative balance, and all 3 times I was unable to respond back to receive further help. I am writing this letter so someone can restore my silver balance to 0 so i can make purchases again. I refuse to pay $30.00 to correct the balance when I received nothing new. This seems to be the only way to get in contact with someone. I wish to have this restored before shadowkeep. The first tickets I wrote all had video proof of what was happening. I included numerous videos. Here are the links. https://youtu.be/J4nLHcsf96g https://youtu.be/o28E1ccJGNU https://youtu.be/P4PEva7QVRE My PSN is MDCasino and my Bungie Account is the same. I have been a patron of your games since Destiny 1. I have purchased every dlc and title since, including many microtransactions of eververse. I have spent thousnds in the Bungie store and donating to your charity events. Please email me at XXXXXXXXXXXX or call me at XXXXXXXXX if you need any other information. Thank You Michael XXXXXXXXX