I see many people having this problem on the PC beta, so i'll try to give as much information about it as i can.
[b]What happens ?[/b]
People get kicked to the main menu during the first mission "homecoming", preventing them from ever reaching orbit to play either the strike or PVP.
[b]When does it happen ?[/b]
This happens at 3 points in the mission :
-When loading the first mission after creating/picking a character (about 5% of the time)
-After the plaza, right next to the whistling cleaner-bot[b]*[/b] (70%)
-After Amanda's cutscene, when loading the command ship (25%)
[b]*[/b]When this happens after the cleaner-bot, the door right next to him takes over a minute to open, and after that nobody spawns. No Ikora, no cabal ship, no enemies and not even Amanda when you reach the end of the empty area. After a few minutes the player gets kicked.
On rarer occasions, the door doesn't open at all and you're kicked straight away.
[b]Some tests[/b]
Everytime, we get this "spinach" error code, with no more information other than a suggestion to check my network, which i did. On every test, i ran the game with no other program running and with the Geforce Experience overlay disabled. I'm on W10.
I'm connected through gigabit ethernet cable, never getting under 40Mb/s down and 10Mb/s up, 11ms ping with no packet loss. [b]My ISP is Belgacom, and my modem is a Technicolor b-box3[/b].
Trying public and private network profiles makes no difference, neither does disabling/enabling UPnPlay and soft/hard resetting the modem between attempts (or rebooting the PC for that matter).
Turning off firewalls or changing regions doesn't help. The only thing i haven't tried is port-forwarding, but i don't want to mess with these right now.
[b]Things i've read here on the forums[/b]
Apparently, this happened a lot during the console beta as well, under the error code "Moose".
People hypothesized it had to do with Technicolor modems, but a friend of mine has been playing the PC beta for hours with his Technicolor TC7210.V (his ISP is Voo) without any problems.
[u]If you have the same problem, please post that kind of information in the comments. That might help the devs isolate the problem.[/u]
There's a [b]workaround[/b] which involves using your phone as a mobile hotspot or using VPNs, apparently.
I hope this additional information helps you fix the problem.
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Italy here, it seems belgium and italy are the countries that are more affected by this. ISP: TIM w/ stock modem - wired connection OS: Win 7 Happens: Right after the janitor bot when trying to enter the north tower, prompt to enter door doesn't show up, and after a minute of nothing, error message comes up. Also i've tried the workaround using my phone as a modem and trying to connect through 4g LTE but that just moves the problem to another common instance of players having this issue and that is: After the charachter selection screen and initial "landing" cutscene.