Please see this quote from the[url=https://www.bungie.net/en/Forums/Post/253269781?sort=0&page=0] Known Issues article[/url]: [quote]• Cross Save Configurations and Silver Purchases: We are aware that some players have entered an undesirable Cross Save state due to Silver purchases on their account prior to the launch of Cross Save. It is intentional that Silver purchases prevent players from disabling Cross Save until 90 days after the Silver was purchased. However, players who entered this state prior to our Cross Save FAQ update on 8/22 should create a thread on the #Help forum with the following information: TITLE: - Brief description of Cross Save issue being encountered BODY: - Reiterate Cross Save issue - Desired Platform to be Cross Saved – such as, “I would like my PlayStation 4 account to be set as my Cross Saved account.” All reports regarding Cross Save issues are to be addressed at the discretion of Destiny Player Support during regular business hours. At a later date, a contact form will become available for players to reach out to directly.[/quote] If you could add the information noted above to your original post, that would help in any further assistance.