{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
3/18/2026 2:56:29 AM
2
SMS Verification with Cell Phone
I am not able to verify my account. Every time I try after entering my cell phone number I receive the below message:
An unexpected error has occurred on Bungie's servers while trying to grab Destiny information. (1618)
English
#Help
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All new and returning Destiny players have been locked out of verifying their SMS for over 3 months now. There is nothing you can do about it until they fix it.
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Hey there, Thank you for reaching out Error 1618 is tied to the SMS / phone verification system Bungie uses to protect certain activities. There’s currently a known uptick in 1618 / phone verification issues, so in many cases it’s not something you did wrong on your end. We are aware of this issue and are currently investigating. A few things you can try that sometimes help: Check the number & carrier Make sure you’re using a mobile / cell number, not VOIP (Google Voice, Skype, etc.) or landline. Enter it in your country’s normal format (including country code where required). Turn off VPNs, aggressive ad‑blockers, or privacy extensions in your browser. Try a different browser or device (desktop browser usually works best).
