1. Was this ever working before? - [b]No. just tried for the first time yesterday[/b] 2. Is this your first time signing up on our site with this particular Microsoft account? - [b]No. used to work fine during Halo 3 days[/b] 3. Have you gone through this help article? - [b]Yes[/b] 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? - [b]Yes i have[/b] 5. Is your gamertag being used on Xbox 360 or Xbox One? (This is a question I just added. Don't feel bad if you didn't answer it earlier) - [b]both, technically[/b] 6. Are you logged in to multiple devices or computers at the same time with the same account? (Also a new question) -[b] no, only my phone[/b] other things i've tried - uninstalling/reinstalling companion app - logging in with facebook first, unlinking/relinking MS account - removing MS 2-step verification - removing MS android app verification - adding 2nd "alias" in MS account, hoping that logging in with a different email address may help - tying MS account to "new" bungie account that i created by using a different facebook account