1. Yes, this was never an issue before and the companion app always showed my characters and items etc. 2. No, I have had an account for several years. 3. Yes, the help article did not address the issue. 4. Yes, verified. 5. Xbox One In the last few days the companion app on my iPhone 4s stopped working and would not display any of my characters or items or grimoires, etc. The problem has persisted for a few days now, and signing out and signing in on both xbox and this site haven't updated the issue. Please advise.