1. Was this ever working before? (If not, see 2) No it hasn't worked before 2. Is this your first time signing up on our site with this particular Microsoft account? no it is not 3. Have you gone through this help article? No, really. Read it. Don't just glance at it and say it doesn't work. yes i have 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? You can do so here. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. how do i get in contact with microsoft support? 5. Is your gamertag being used on Xbox 360 or Xbox One? (This is a question I just added. Don't feel bad if you didn't answer it earlier) If all of these options don't work, sound off here. Yes it is, although i dont use my Xbox360 anymore.