This started happening after the latest mini-update, but I'm having issues where the loading screen will work fine, but when it switches to the Tower it'll either be a black or white screen. I can access the menu and see items and gear, I can even hear the NPCs chattering, but the area fails to load completely.
It finally loaded this morning after quitting and restarting the game 3 times. Starting to get a wee bit frustrated and want to make sure someone somewhere knows this problem exists and is working on a fix?
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This sounds like it could be one of three things. 1. You have a partially corrupted install of the game that is affecting only one destination; The Tower. You can try deleting and reinstalling the game. 2. There is an issue involving your network connection. This would normally manifest in not being able to successfully enter the tower or similarly populated areas like a 6v6 crucible match. Also, you will usually get an error code screen when being removed from the game world so it is most likely not this issue but it may be worth checking the Network troubleshooting page linked below. 3. There is a hardware issue with your console that is only manifesting itself with certain activities. Normally this would make so you could never go to that destination. The fact that you have been able to go intermittently makes me think this is not the case but it is good to keep in mind just in case. http://www.bungie.net/en/Help/Article/11930
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I have the same problem on the Xbox one and it has been 2 months but can you go to crucible?