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Edited by BNGHelp4: 3/2/2015 5:28:48 PM
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[BUNGIE] Solutions for Xbox One Re-downloading Update

[b][UPDATE 2/25/15] The 1.1.1 Update contains a fix for this issue. If you have not installed this update, please exit Destiny and re-launch to take the patch. If you are still encountering this issue after updating Destiny and following the troubleshooting guide, please let us know.[/b] [b][u]PLEASE NOTE:[/u] This post is ONLY for the Redownloading issue. Please do not post offtopic as it pushes down posts of people who are still experiencing this problem; players that do this will be removed from the thread.[/b] Hello all, We have been investigating the issue where Xbox One players experience a re-download of a 76mb update every time they play Destiny. We have a few troubleshooting options that [b]we highly recommend players attempt in the order we present them[/b]: [b]Check your internet connection[/b] Are you on a wired or wireless connection? If you are on WiFi or mobile hotspots, we recommend using a wired connection to complete your installation, as sometimes this update is due to the connection failing or hiccuping during the update. [b]Clear your cache[/b] Clearing the console's cache has been the most successful way of getting out of this state. Please see below for more information as there are [b]two ways[/b] to clear the cache on your console. Once it is cleared it will resume your update. -Launch Destiny on your console (Do not press A to play) -At the sign on screen (the screen that prompts you “Press A To Play”) press and hold the following buttons for ~10 seconds, or until the game launches : Right Bumper (RB) + Left Bumper (LB) + down on the dpad -[b]PLEASE NOTE:[/b] This button command should only be used on the “Press A To Play” screen OR -Completely shut your console off -Go to Settings -Go to Power & startup -Press Turn Xbox off -Once the console is completely off, unplug the power cord from the back of the console and let sit for ~5 minutes -Power the console on and re-launch Destiny [b]Re-launching the game after playing a different game[/b] This issue could also be caused by game installs overlapping each other on your hard drive. Sometimes this can be sorted by simply closing Destiny and launch a recently played game (that is NOT Destiny). Please follow the steps below: 1. Launch Destiny 2. Close Destiny 3. Launch recently played/downloaded game 4. Play for a bit (20-30 minutes is recommended) 5. Close recently played/downloaded game 6. Launch Destiny At this point, the update will pop up and follow through, and the issue should resolve. Players who own the disc copy of Destiny have reported that their issue resolved after borrowing a friend's disc and attempting the update, or cleaning the disc. We realize this issue can occur with digital copies, and this solution may not be ideal. [b]We are aware that these steps may not resolve this issue, and if none of these steps help then re-installing the game may work.[/b] Your progress and characters are saved server-side on your account, so you do not need to worry about losing progress if you uninstall. Please know that Bungie is investigating a report on people who cannot resolve this issue with the steps provided. We thank you for your patience as we investigate.
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  • Edited by Viral_Assassin8: 1/12/2015 2:25:24 PM
    Hello Bungie. I doubt anyone has posted on this specific topic more than I. This is my fifth time needing to find this forum topic and as you know (because you read the responses) that I've been Un able to even [b][i]accsess[/i][/b] Destiny. Before I go to the trouble of leaving my specs I'll let you know what week has consisted of to just try and play the game I bought from you guys and done everything suggested. First 3 days of the week we're spent cache clearing, port forwarding, modem resting, calls to the ISP, calls to IT friends, calls to you (if you had a number to call), phone calls to Microsoft about xbox live, and I also powered down everything completely for one of those days. The last four days of the week were spent uninstalling your game (as per your recommendation) and installing it again...[b][i]twice[/i][/b]. Let me she'd some light...[b][i]IT TOOK TWO DAYS PER DOWNLOAD[/i][/b] and would you like to know the result of these? I still get wasp. Wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp wasp. I'm not going to be asking no money back. I'm kindly demand it. I can not play your game and you are not offering anything to fix so our business is done. That is the line. If I find can not play your game for more then 4 months? That's ridiculous! Outrageous! Many other descriptive words! None of this would be a problem if you just solve the problem....like really? You have been notified by thousands of customers about this (months ago I might add ,almost how long Destiny has been out) , customers that can't even play your "working" game. If it works, prove it. Show me on my console that Destiny can and will work. Console : Xbox One Connection type : Wifi Gamer tag : viral assassin8 I hope you fix this, not for me but for you. The future of this game I'm grumbling around you and you guys are having cold feet or some sort of panic attack and your doing nothing. [b][i]YOU HAVE THE WORST REVIEWS OUT THE LAST COUPLE OF MONTHS. LITERALLY HUGE PORTIONS OF GAMERS (NOT EVEN JUST DESTINY GSMERS) DO NOT UNDERSTAND HOW A COMPANY OF YOUR STATUS COULD NOT ONLY RUIN A GAME SO BAD, BUT INSULT AND ABANDON EVERYONE (NOT JUST YOU SELF, NOT JUST DESTINY GAMERS) AND ALL FORMS OF COMMUNICATION AND REFUSE TO EXPLAIN WHY YOU NAILED AN EGG TO THE WALL. [/i][/b]

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