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Edited by BNGHelp2:
12/10/2014 2:05:52 AM
528
[BUNGIE] Unable to access the Expansion content? Please check here for more details
We have received reports from players that are unable to access the Expansion content. We have provided some FAQ below, and will add more as needed.
[b]I still receive an Expansion Required message, but I already own the Expansion content:[/b]
Please ensure that the Expansion content is fully downloaded, as sometimes downloads are stuck in a queue and do not install automatically. We suggest that you restore your licenses to ensure that everything has downloaded properly. Please follow the link for more information on how to restore licenses on your console. http://www.bungie.net/en/Help/Article/12181
If that does not resolve your issue, please restart your console and relaunch Destiny.
[b]I purchased the Expansion from a retailer and when I entered the code it didn’t unlock the Expansion content:[/b]
Some retailers will credit your XBL or PSN account with a dollar value rather than unlocking the Expansion content. Please check your PSN or XBL store and verify that you have either a) received the Expansion or b) received a credit to purchase the Expansion. If you have verified that you have received credit in the amount of the Expansion, simply purchase the Expansion and begin your download.
[b][UPDATES][/b]
[b]We have an update for PSN players who cannot get their DLC content to launch: http://www.bungie.net/en/Help/Article/12459 [/b]
We are aware of Xbox 360 users being unable to successfully download the Expansion and are currently investigating.
English
#Help
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Just completed lv 35 PoE and didn't receive a shader. I recorded this for your records. Please give me the shader, thank you!
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Been doing the VoG and Crota raid, now it suddenly says I have to buy both DLC again. Help anybody ?
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I uninstalled the expansions on my Xbox One and now it's making me buy them... really frustrating, I already had them.
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2 RepliesHi, i bought the expansion pass on PS4 and when i did it it didn't download it just said purchased. i launched destiny and i couldn't launch any of the dlc content it said expansion required. and i didn't get a sparrow. i restored the licenses and that didn't work. i tried to re-install the dlc but it wouldn't let me it just said purchased. Please Help me Bungie.
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1 ReplyIt seems like every time I change my password on my ps3, I have to redownload the expansion pass. Anybody else have this issue?
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Sure would be nice to continue playing HoW. Haven't done PoE 33 yet, can't. Yet apparently people are content with taking my money and charging me again.
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Hey I bought the expansion pass for my. Xbox one and when I go to my 360 to download it I can't find it it says content not available can someone help
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Hello my expansion pass is currently not working and saying that I should have 2 dlc's when I only have one and when I go to my download history it says I only have the one so I think I have been ripped off cause I bought the expansion pass for $38.99 and its should give me two but it gave me one. please help.
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Still having this issue on the Xbox 360. Expansion pass purchased under profile 1 and playable on profile 2 on Xbox One, but not when playing on our Xbox 360. Have re-installed just the expansion and downloaded content, then the whole game, expansion pass and content. Powered down 360 as instructed before restarting. Any ideas?
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2 Repliesbought both expansion packs in game, tried all the tricks on the post and none have worked. i didnt pay 20 bucks a piece to watch the cinematics. everything ive done, clear cache, hard restart, redownload, nothing has worked. pleace help bungie.
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2 RepliesSo rung Xbox helpdesk. They checked I had purchased DLC for 360. Showed I had but that license hadn't activated. They made sure it was definitely 360 version purchased as well. - as it should have been given it was purchased via in-game link. Said isn't a problem at that end and game me Activision NZ's 0800 160 110 to ring. Rang this. Gives you a Destiny help press 7 option. Used this option which told me to use he online support at Bungie and then hangs up. Been doing that since the 9th December. Rang 0800 again and spoke to support person who said Bungie had decided to manage all support for Destiny and Activision had neither received any training nor could provide any support for Destiny. Only recourse is to go back to Bungie. They will contact Microsoft help and ask them not to give out the Activision number. And so the Halo is complete............a perfect circle............back where I started.
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3 RepliesEdited by Uzyrth: 5/6/2015 1:18:31 AMOkay so today I got Destiny for the xbox one. A couple months ago I license transfer the pass on to my 360, but when i got it for one it said the i did not have it. I check to see if i could download it again, but it said that i needed to pay for the pass again, and yes i did make sure i was looking at the expansion not the individual dlc's. It also says I need to buy it for the 360 to. Someone please help.
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1 ReplyXbox one : Can you update this post please. I can't play the night fall. It says I don't have the expansion. I have three 32s and all raid gear. Expansion pass is on my hard drive 8.8 MB... it says I can uninstall it. BUT in the "see details" page it says 34.99. I've had it since 9/9/14.... Microsoft was absolutely no help.
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What if you got an Xbox 1 then got a 360 still keeping the one and you bought the expansion but it says you havent
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31 RepliesI have tried all of your tricks to get it to work. I have a PS4 and I would like to know why I can't get the stuff and what I can do to get it.
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1 ReplyI've tried renewing the licenses for the expansion pass but that doesn't work and when I go to the psn store it wont let me manually download the pass. We're do i go from here bungie. Im on ps4 btw
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I just opened a post about this..and then saw this one... Im on Xb1, none of this applies to me, is it possible I didn't get the code? I have the steel case and the other limited editions goodies but no expansion code...
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1 ReplyEdited by Kanzédoub: 5/22/2015 8:29:23 PMI have purchased the season pass on ps4 and for some reason the download didnt start, i tried restoring the licenses i didnt work i tried restarting my ps4 and it didnt work what should i do ?
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I have a US PSN account and have bought the $35 DLC pack that includes both DLCs. I bought the Destiny CD from the a store in the UAE. When I downloaded the DLC, another application besides the CD's application got downloaded as a trail mode in which I can "ONLY" play the story mode and cannot even get into the new reef!!!!! Original CD..................UAE..........................App1..............No DLCs installed as related content Online App.............I think it US...................App2....................DCLs installed as related content The CD's are worth $60 in the whole world so the DLCs should be installed on the CD's App! Please kindly find this attached picture, it is from my PS4 library showing the two Apps: https://scontent-fra3-1.xx.fbcdn.net/hphotos-xpa1/v/t1.0-9/10407910_10200620033139536_544599674203916412_n.jpg?oh=db462aaa3f51e4698ca6dcd92b6b47a1&oe=56018699
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2 RepliesBump for the people who encounter this error currently.
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1 ReplyI just bought the expansion and have tried the above suggestions and i'm still unable to acccess HOW content. please help.
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1 ReplyHow do you rank up your Queen's Wrath reputation after completing the new dlc story line and her given bounties from the day one of HoW? She doesn't offer anything to rank it up.
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2 RepliesI bought the expansion... I get to download a 100 kb file...that's it. from there, what do I do? when launching a new map /mission I get redirected to the PS store to buy the expansion and get the message "nothing available to purchase" ! ! ! !
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why house of wolves still not available in psn store for ps4?
