I'll keep you all updated! Here's a part of the email, sounds like they know exactly what to doThere is a currently known issue affecting a wide variety of network sites including many universities. The new game creates network traffic that is typically identified with P2P file sharing applications, causing security devices to block the access. We are doing research to see if a signature can be created to allow access to this game without disabling the required P2P filters on the residential network. Will schedule a troubleshooting appointment with the user if possible to collect additional data.