JavaScript is required to use Bungie.net

#Bungie

5/4/2010 7:42:10 PM
222

How to Give Good Feedback

Help us, help you. [url=/news/content.aspx?type=news&link=HowTo_Beta_Feedback] click for full story [/url]

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • [quote][b]Posted by:[/b] digitalKiva [quote][b]Posted by:[/b] NavyMSU Feedback feedback: Constructive notes on Bungies feedback methods. If you want good feedback, have a direct feedback submission method: I don't want to scroll through countless pages of inane banter to find out if others have similar experiences or opinions. I just want to make sure Bungie receives my issue - whether its a repeat or not, it shouldn't take much time for a reviewer to say "oh, I've seen this before, I'll label it as 'issue xyz' and move on". We know you won't be fixing everything over the next two weeks (maybe network issues), so its our view that you have time to get through these. This will also help Bungie employees - less employees will have to scrounge through the forums looking for new topics. Submission queue issues can be sorted/tagged - when an employee reviews a submission, they can tag them with keywords or add them to 'similar to xyz' queues that can be reviewed separately by the engineer/developer who is responsible for those issues. I don't know how Bungie is sorting through the forums and making sure the right people get the feedback, but I think it's probably not as effective as it could be. Lastly, I'm a software engineer for Boeing/NASA (you could hire me to do this); we have web-based issue resolution tools that track reports from our reviewers and tracks engineering notes (stores everything in a searchable/sortable database). If we relied on forums for this type of tracking, it would take us months to comb through and figure out what is an acceptable issue and what we can reject as either not possible or not a sane response: One recent reviewer tried to tell me that the unsigned integer value of 255 could be represented by 4 bits, I responded with a 2 page, single spaced, white paper on [2^N]-1, my manager didn't appreciate that very much).[/quote] Couldn't have said it any better myself. I am a software engineer for Motorola and have collected a handful of bugs that I would like to report to Bungie but am fearful that posting something on the 'Halo: Reach Beta Feedback' forum is just going to get lost.[/quote] I agree. I have worked as a quality assurance tester for another video game company, and I would like to submit my bugs without duplicating bugs that have already been dropped. I had one bug ready to be dropped, with repro steps, repro rate, etc. But I searched through the forums one last time and found that it had been posted as an afterthought in another post that I had overlooked while previously searching because of it's subject line. There definetly needs to be some sort of organization.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

1 2
You are not allowed to view this content.
;
preload icon
preload icon
preload icon