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2/26/2026 3:22:45 PM
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Account unlinking - a unique issue

Over the past 15 years I have lived in 3 contintents. I played Destiny 1 at launch on console (PS4), Destiny 2 mostly on PC and pre-ordered Marathon on PC. I was planning to also buy Marathon on PS5 for cross save, and Ive come across an issue with unlinking. I see its clear that you cannot unlink platforms, however as I have moved to 3 different countries, Ive had to make 3 different Sony PSN accounts as they do not allow store switching. When checking Twitch drops for Marathon, I see my PSN account is linked to a country/account on console I no longer can use. I live in the UK now, so this account is an old either Austrailian or Canadian account from when I lived overseas. This is quite a unique case, but currently I am locked out of cross save because of this issue. I understand its probably for a cheater/account sharing issue that you can't unlink, but I'm wondering if there is a chance this case can be reviewed manually and unlinked, so I can also order Marathon on my current PS5 PSN account and make use of cross save? Any help would be greatly appreciated.

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  • Hi there, Due to mandatory security policy, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. If your account has been lost, compromised or deleted, we are unable to assist you, and you will need to contact your platform's support.

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