Hello there, Thank you for reaching out. We understand you aren't progressing when expected with regards to orders. We're sorry to hear of this, as we can imagine the impact this may have had. So we can more effectively investigate what you're experiencing, please consider recording a short video of what's happening. If you record a video, you can upload it to a site like Imgur or Youtube, and share a link to it here. We'll then investigate this further on our end.