{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
5/4/2025 6:48:18 PM
4
Bungie store EU poor customer service.
So I made an order last december. When ordering it said a 2 to 3 week shipping estimate. In februari I filed a customer service order to find out when my order would be shipped or arrive. I got an automated response saying that someone would review the order in 1 to 2 workdays aswell as a list of estimated shipping times for different products, but the item I ordered was not included on the list.
After waiting a while for an employee response, I made a new customer service order explaining the situation only to get another identical automated response, and no contact from any employee. Mid april I made another customer service order asking to be in contact with a human, and not just an automated response with no follow up. Only for the same thing to happen again. We are now wel over 4 months after the original order, and no way to get answers. Just an automated response merry-go-round.
English
#Help
-
1 Replyjust a heads up, from what I have seen making new tickes bumps you to the back of the line. So instead of being in queue from 4 months ago, you are where your last ticket was sent. You should only be replying to the email sent to you from the ticket creation. [quote]When ordering it said a 2 to 3 week shipping estimate. [/quote]That is usually from when the order is readying for shipment not date of order.
