Hello there, Thank you for reaching out. Some purchases go into your inventory as a package that you need to open. Did you already verify whether this might be the case? Also, from our end, it appears as though you received the Mythos Hack helm. If this is not the case, could you kindly provide screenshots or video footage demonstrating this? Once you have visuals, you can upload them to a public image or video-hosting site like Imgur or Youtube, and we'll be sure to take a look.