Hey there, if you buy Final Shape first and then cross-saved, you may have applied the episode pass to one account and then made that account dormant by cross-saving another account over it as Active. The passes are applied one-time and do not duplicate to other game profile character sets. Episode passes count as in-game Eververse items, please check this page and use the form included - https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items