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6/4/2024 6:47:38 PM
10
Final shape preorder issue
I pre ordered final shape and was able to get into the game however when I got in it said that i did not own final shape. Help.
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21 RepliesHi there, Thanks for reaching out. Players who encounter issues with their DLC content should verify in their platform game libraries that they have the DLC successfully installed, and double-check the contents included in their specific owned edition of the DLC. Please also verify that your DLC pre-order or purchase was not previously refunded by you, your financial institution, or the platform you purchased it on. If issues in accessing your owned DLC content persist, we recommend you follow this link for instructions on how to restore your licenses to Destiny content. If you are unable to download your DLC purchase we recommend reaching out to the platform store support that the purchase was made through: • PlayStation: https://www.playstation.com/support • Xbox: https://support.xbox.com • Steam: https://help.steampowered.com/ • Microsoft Store on PC: https://support.microsoft.com • Epic Games Store: https://www.epicgames.com/help Please keep in mind that: • Season Pass content and DLC content are two separate things. • DLC licenses will not move between platforms with Cross-Save, and can only be accessed on the platform they were originally purchased for. • Game sharing and other similar systems are not officially supported by Bungie or Destiny 2 and are instead a platform feature. Season pass premium track rewards are account based and cannot be transferred to other players via these systems. Please reach out to your platform support if you are having issues regarding game sharing.
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1 ReplySame issue. Eververse page says I own it
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1 ReplySame issue here, can't proceed after the first mission. Steam shows it as purchased.
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2 RepliesSame issue. Shows in eververse that I own the final shape and the expansion pack but I cannot collect the season pass track rewards and I cannot progress after the first mission
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1 ReplyI’m on ps5 exact same issue but I fixed it. You have to go to settings, user, other, restore licenses. Then restart the console and it should fix.
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1 ReplyYeap- Same. I purchased the season pass yesterday. PS5. I've reset the purchase permissions. Nothing. Just dowloading the game again. Idk.
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1 ReplyEdited by kendallalex123: 6/5/2024 12:27:20 PMMy friend is having the same issue, i've noticed by comparing mine and his that he has an extra final shape dlc section that is separate from the annual pass one that he bought, me thinks the game is taken the non-annual one to be the main one and not recognising the payed one. We're trying a file integrity check will update is anything happens. (update: the file integrity check did nothing, he has access to the season pass, but cant continue with the main story)
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Happenned the same and it's fixed now after, idk, 7 hours? I just had to dowload the game again, restore purcharses twice and go to sleep for 6 hours (it's 8AM here right now) and there it is all working perfectly as it should have been yesterday.
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I’m having the same issue right now
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I got a similar issue, but with the annual pass specifically. I don't have the premium track for the seasons pass, and its saying I need to purchase it despite having the thing installed.
