I've bought the collectors edition of TFS, and can't download it. Every time I go to try, it just asks me to buy the expansion again. I used the code to get the deluxe edition and yet it still hasn't worked for me.
I'm not sure what went wrong, seeing as everyone I know was able to actually download the expansion, while I'm just being told to pre-order it again, even though I already have.
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#Help
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Hi there, Thanks for reaching out. Players who encounter issues with their DLC content should verify in their platform game libraries that they have the DLC successfully installed, and double-check the contents included in their specific owned edition of the DLC. Please also verify that your DLC pre-order or purchase was not previously refunded by you, your financial institution, or the platform you purchased it on. If issues in accessing your owned DLC content persist, we recommend you follow this link for instructions on how to restore your licenses to Destiny content. If you are unable to download your DLC purchase we recommend reaching out to the platform store support that the purchase was made through: • PlayStation: https://www.playstation.com/support • Xbox: https://support.xbox.com • Steam: https://help.steampowered.com/ • Microsoft Store on PC: https://support.microsoft.com • Epic Games Store: https://www.epicgames.com/help Please keep in mind that: • Season Pass content and DLC content are two separate things. • DLC licenses will not move between platforms with Cross-Save, and can only be accessed on the platform they were originally purchased for. • Game sharing and other similar systems are not officially supported by Bungie or Destiny 2 and are instead a platform feature. Season pass premium track rewards are account based and cannot be transferred to other players via these systems. Please reach out to your platform support if you are having issues regarding game sharing.
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7 RepliesHi there! There is no explicit download for The Final Shape. The Final Shape is released in tandem with update 8.0.0.1, which all players download. If you have redeemed your code for the deluxe edition for your platform that you purchased the deluxe edition for and you are not seeing it in your DLC section of the game, please try restoring your licenses, as outlined in the article linked below. https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content If the issue persists, please contact your platform's support team.
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3 RepliesWhere did you preorder through?