Hey there,
Thank you for reaching us.
Were you able to complete the encounter within the bonus time and defeat all enemies, including Tormentors? Players are getting the triumph and we confirmed on our side that there's no issue about it. The Platinum time is just a bonus to help you get a higher score.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
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