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3/15/2024 6:04:30 PM
2
Lost access to previous PSN account and unable to authenticate to deactivate cross save [to link current PSN account]
Context : I forgot my prior PSN account password and Sony's emails [to reset password] wont show up in my inbox, tried for 2 years before giving up. I made a new account and wanted to play with my Steam progress, but due to the issue in the title I can't change PSN accounts.
I was hoping a forum moderator/helper could assist me, not with Sony's email problems but with potentially manually unlinking my PSN or guiding me towards another solution.
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Edited by EckyThump: 3/15/2024 6:06:32 PMHey there. Bungie does not forcibly unlink accounts nor cancel cross-save. This can only be done by you, by authenticating the accounts, so you'll have to continue working with Sony to regain access to the account, it is unfortunately the only way.
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2 RepliesHello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them. [b]I would suggest contacting the platform concerning gaining access to the platform account.[/b] If you are unable to gain access to the account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.
