I am having the exact same problem, have they messaged you with anything to try?
Personally I have done verify files, that's it really. No idea why, next option is to uninstall and reinstall. But any help would be appreciated.
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I haven't heard anything back and I tried to reinstall and it didn't work so I don't recommend in the link I put you can see what I see when I try to do Lightfall related content
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I was about to reinstall, but nevermind, thank you. Looking at your images thats exactly the same as what I have, I have put up a post as well with my images I will link here.