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3/11/2023 7:35:01 PM
1
Negative Silver balance
Yesterday, while I was at work, a purchase was somehow made on my account that put my Silver into the negative.
That purchase order number is 9223372185776226628 and the time of the transaction was 6:10 PM PST. Date being 3/10/23
Can I get some explanation of
1.) What was purchased
&
2.) How a transaction was made on my account while I nobody in my family was home, and how a purchase could be made in-game to put me in debt anyway?
-
2 RepliesHi there, Thanks for reaching out. We're currently investigating reports of persisting incorrect or negative Silver balances on Xbox systems. We are working with the development team and our platform partners to address this issue. Once resolved your Silver balance will again be correctly displayed in-game. We recommend checking your balance again later to confirm any updates.
