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Help - Destiny 2

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3/10/2023 6:48:55 PM
2

Bungie support, not moderator

At the beginning of the month I suffered a massive hack, which made me lose several accounts, and today I was able to recover them all. but I still have the problem in the bungie account, I can't unlink 2 console accounts, a moderator already told me that if you don't have access to them there's no way to do it. Now my problem happens that that person can continue accessing my characters thanks to the cross save since I have the email of the account in my control. It is very frustrating to see when I enter that things are changed and others are deleted. I need a concrete solution for this person to stop accessing my account simultaneously. If I can't unlink this person's accounts I would like to unlink mine epic, steam and twitch despite having a password and everything won't let me unlink them, if I can't I wouldn't like to delete my account either. I will not live with one person accessing my stuff all the time. Please reply to Bungie, not the moderators, who cannot resolve this issue. This is a problem that only Bungie can solve, not a person just replying to a message. I cannot buy the new dlc until this person has stopped accessing my content, not counting the economic and time expenditure already made in previous deliveries. On the other hand, I also fear for my safety since I can't unlink my accounts and I can't relink them to a new Bungie account either. I think there is a solution to all this. I am convinced that if they propose it, this has a solution. since similar companies could give me a solution to a problem of this nature. Thank you very much in advance for your help and time. I remain at your disposal to present anything that is necessary to resolve the matter.
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  • Hello. We're unable to remove linked accounts from your profile because we do not keep any private player information. You will need to contact your platform's support to get access to your accounts again in order to remove them from your profile.

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    • Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/978300950097842206/giphy.gif],[/url] In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them. If you are unable to gain access to the account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.

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