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2/9/2023 6:16:57 AM
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Unable to claim Prime Gaming rewards in game.

Hi, I recently read the warning about prime gaming rewards expiring. I have always been unable to redeem mine and wonder if there may be help for me before the expiration date. In game The Ship Vendor Amanda is always highlighted for me as if she has a quest or an item for me to claim. When I get there the Prime Gaming tab is blank. Other than selling me vehicles she has nothing to say to me. However if I boot up the Destiny 2 app on my phone I can see the months worth of items I have claimed from the Prime Gaming page, but cant see in game. Can anyone help me with my issue?
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  • Same issue. I've submitted multiple tickets and haven't recieved any help. This has been an active issue for myself and many others for months, but Bungie just ignores everyone and instead says "if you don't claim your rewards by Light Fall's release, we're wiping your content".

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  • Same here. I've read about the issue, and apparently this *has* been fixed before - but it's broken again. As seen by the drop to like 20fps when in her inventory, they're just all invisible - it goes over her inventory cap, which is... really dumb.

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  • I made a thread about this subject last week, when I read that the items with a expiration date on the prime rewards. I had did the relink stuff and the items don't show up in Amanda's window.

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  • Edited by Claudiouvm: 2/10/2023 5:23:42 PM
    Same problem here. The sad thing is i can see the rewards in the mobile app, but not in game.

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  • Edited by Campber: 2/10/2023 9:29:55 AM
    I've had a similar problem myself. I haven't played Destiny since late 2020, but I've been claiming the monthly Twitch Prime Gaming rewards since January 2021 (the first month I had Twitch Prime active) in case I felt like playing again which I recently have. However, upon checking my Partner Rewards page here on Bungie.net it is saying that I only have the 13th and 36th rewards (the first reward I claimed in Jan 2021 and the most recent reward for Feb 2023 respectively) available to collect from Amanda Holliday at the Tower. I've clicked the Refresh button but the 14th through to the 35th rewards (Feb 2021 to Jan 2023) aren't showing-up here on my Rewards page despite my Twitch account confirming I've claimed them and they were sent to my Bungie.net account. While I also heard about Twitch rewards expiring, it doesn't make sense to me that my first reward from Jan 2021 would still be available but my rewards from the past 6 to 12 months would all be gone. EDIT: For anyone else having this issue, I'd recommend taking screenshots of all individually claimed Twitch Prime Gaming monthly promotions so that, if Bungie.net staff want confirmation we claimed them, they can see they were recorded as being "Delivered" on Twitch's end.

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  • Eaxct same issue over here as well

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  • Edited by BEGONETHOT: 2/10/2023 1:35:37 AM
    ditto same problem here for months... the more recent stuff is coming into the account now tho which is bizarre. me and Campber made a topic seperately aswell hopefully they see this before the reset 😬. Please fix bungie we counting on you. My discord is Mr.Onigiri#0001, Bungie account is BEGONETHOT#9354 and i have proof aswell as screenshots of all my claims.

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    • Same thing happening to me and has for a while now. Quite brave of them to know this is an issue, then post up the "timer til it's gone" message.

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    • Edited by Zeljius: 2/10/2023 3:26:29 AM
      Same issue going on here. Partner page shows i've only redeemed successfully reward 13. Does not show any additional ones. I attempted to claim the latested reward(36) and Amanda Holiday shows up with nothing. I don't share my Prime/Twitch account, its been linked only to my bungie.net account. It shows that it's been verified as linked in my bungie.net "linked accounts" settings. Not sure what else to do. I want to unlink and relink it but I fear that if I do I wont be able to claim the latest drop. Which has an Ornament for Sunshot that i've been wanting for some time now. Help from the bungie team would be greatly appreciated. EDIT: My Prime Rewards page claims it was "Delivered" on Feb 9th to my bungie.net account.

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    • I made [url=https://www.bungie.net/en/Forums/Post/262351411]my own post[/url] on the forums regarding my experience with the same issue, which has been happening for months. You can look at it here where I go into detail: https://www.bungie.net/en/Forums/Post/262351411 Pretty much, the Prime Rewards fail to load when talking to Amanda Holliday, but her regular purchasable items are available. And this happens to me on both PC (Epic Games Store) and Console (PS5).

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    • I have this exact same problem

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    • I’ve had this problem since relinking my bungie and twitch accounts. All my prime loot that’s been collected over the last couple years has disappeared from holiday. Same with new stuff. Right now the only loot I see is from old prime rewards from my pc account that wasn’t crosssaved.

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    • same here i didnt recive the selfie exotic bundle.. It just says undeliverable so if any admin / devs read this please send me that package or add me on discord Blueringtyp#0587 i got proof that i got it and everything i have spoke to live chat on prime and they say only you guys can fix it..

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