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Edited by BNGHelp6: 1/25/2023 3:33:27 PM
121

[BNG] Known Issue [NOW RESOLVED]: Player progress removed for Seals/Titles, Triumphs, Catalysts, and more

[quote][b]KNOWN ISSUE [NOW RESOLVED]: Player Progression Loss with Hotfix 6.3.0.5[/b][/quote] [i]All times below are in PST.[/i] - [b]6:48 AM, Jan. 25[/b]: [url=https://twitter.com/BungieHelp/status/1618259394713751553]This issue has been resolved.[/url] [quote][i]We have resolved the issue causing progression loss for certain Triumphs, Seals, and Catalysts. [/i][/quote] - [b]7:07 AM, Jan. 25[/b]: [url=https://twitter.com/BungieHelp/status/1618264204758351875]Alongside this deployment, please note that all player accounts have been rolled back to 8:20 AM PST, January 24.[/url] [quote][i]Due to the account rollback: - Players will have to redo progress or quests completed between 8:20-11 AM PST. - Eververse purchases will need to be redone. Silver spent during that time will be restored. - Silver bundle purchases will be added back to player accounts.[/i][/quote] [b]PREVIOUS TIMELINE OF ISSUE ON JAN. 24[/b] [spoiler] - [b]9:00 AM[/b]: Hotfix Go Live - [b]9:30 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617937979359793157]Tweet from @BungieHelp[/url] acknowledging issues [quote][i]We are investigating an issue where several Triumphs have had their progress reset unintentionally for all players, which can potentially remove earned Seals, Catalysts, and more.[/i][/quote] - [b]10:56 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617959541685235713]Announcement[/url] that Destiny 2 will be brought offline. [quote][i]We are continuing to actively investigate these issues. As part of the investigation, we will be bringing Destiny 2 offline shortly.[/i][/quote] - [b]11:00 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617960341081837568]Destiny 2 is being brought offline.[/url] [quote][i]Destiny 2 is being brought offline as we investigate an ongoing issue causing certain Triumphs, Seals, and Catalysts to lose progress for players. Stand by for updates.[/i][/quote] - [b]12:19 PM[/b]: [url=https://twitter.com/BungieHelp/status/1617980356967399427]Destiny 2 will remain offline while the investigation continues.[/url] [quote][i]Destiny 2 will remain offline while we investigate potential leads surrounding missing Triumphs, Seals, and Catalysts. We will provide a timeline for bringing Destiny back online as soon as that information becomes available. Standby for updates.[/i][/quote] - [b]1:27 PM[/b]: [url=https://twitter.com/BungieHelp/status/1617997245013708800]We are testing potential solutions for today's issues.[/url] [quote][i]We are testing potential solutions to solve today's issues. Destiny 2 will remain offline for several more hours while we continue our investigation and tests. Standby for updates.[/i][/quote] - [b]2:52 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618018764628582401]We are testing a fix. A rollback will occur. [/url] [quote][i]We are testing a fix. Once testing is complete, we will deploy and verify the fix before bringing Destiny 2 back online. We will also be rolling back all player accounts to their state as of 8:20 AM PST, prior to Hotfix 6.3.0.5 going live. Standby for timeline updates.[/i][/quote] - [b]4:14 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618039636332515328]Investigations and tests for today's issues are ongoing.[/url] [quote][i]Investigations and tests for today's issues are ongoing. Destiny 2 will remain offline into the evening. We will be able to share more concrete timeline updates for bringing Destiny 2 back online as that information becomes available.[/i][/quote] - [b]5:27 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618057974496505856]Investigations and tests for today's issues are still ongoing.[/url] [quote][i]We’re continuing to investigate the issues causing progress to be reset for certain Triumphs, Seals, and Catalysts. Destiny 2 will remain offline as we work on a fix. Updates will be provided as they become available.[/i][/quote] - [b]7:28 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618088505623875587]This issue will not be resolved tonight. Current ETA: 3-4 AM PST, Jan. 25.[/url] [quote][i]Our investigation and testing continues. To set expectations, this issue will not be resolved tonight. We are estimating a timeline of 3-4 AM PST tomorrow, January 25, for our fix to get deployed. Timeline subject to change. More info will be provided once available.[/i][/quote][/spoiler]
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