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Help - Destiny 2

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Edited by BNGHelp6: 1/25/2023 3:33:27 PM
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[BNG] Known Issue [NOW RESOLVED]: Player progress removed for Seals/Titles, Triumphs, Catalysts, and more

[quote][b]KNOWN ISSUE [NOW RESOLVED]: Player Progression Loss with Hotfix 6.3.0.5[/b][/quote] [i]All times below are in PST.[/i] - [b]6:48 AM, Jan. 25[/b]: [url=https://twitter.com/BungieHelp/status/1618259394713751553]This issue has been resolved.[/url] [quote][i]We have resolved the issue causing progression loss for certain Triumphs, Seals, and Catalysts. [/i][/quote] - [b]7:07 AM, Jan. 25[/b]: [url=https://twitter.com/BungieHelp/status/1618264204758351875]Alongside this deployment, please note that all player accounts have been rolled back to 8:20 AM PST, January 24.[/url] [quote][i]Due to the account rollback: - Players will have to redo progress or quests completed between 8:20-11 AM PST. - Eververse purchases will need to be redone. Silver spent during that time will be restored. - Silver bundle purchases will be added back to player accounts.[/i][/quote] [b]PREVIOUS TIMELINE OF ISSUE ON JAN. 24[/b] [spoiler] - [b]9:00 AM[/b]: Hotfix Go Live - [b]9:30 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617937979359793157]Tweet from @BungieHelp[/url] acknowledging issues [quote][i]We are investigating an issue where several Triumphs have had their progress reset unintentionally for all players, which can potentially remove earned Seals, Catalysts, and more.[/i][/quote] - [b]10:56 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617959541685235713]Announcement[/url] that Destiny 2 will be brought offline. [quote][i]We are continuing to actively investigate these issues. As part of the investigation, we will be bringing Destiny 2 offline shortly.[/i][/quote] - [b]11:00 AM[/b]: [url=https://twitter.com/BungieHelp/status/1617960341081837568]Destiny 2 is being brought offline.[/url] [quote][i]Destiny 2 is being brought offline as we investigate an ongoing issue causing certain Triumphs, Seals, and Catalysts to lose progress for players. Stand by for updates.[/i][/quote] - [b]12:19 PM[/b]: [url=https://twitter.com/BungieHelp/status/1617980356967399427]Destiny 2 will remain offline while the investigation continues.[/url] [quote][i]Destiny 2 will remain offline while we investigate potential leads surrounding missing Triumphs, Seals, and Catalysts. We will provide a timeline for bringing Destiny back online as soon as that information becomes available. Standby for updates.[/i][/quote] - [b]1:27 PM[/b]: [url=https://twitter.com/BungieHelp/status/1617997245013708800]We are testing potential solutions for today's issues.[/url] [quote][i]We are testing potential solutions to solve today's issues. Destiny 2 will remain offline for several more hours while we continue our investigation and tests. Standby for updates.[/i][/quote] - [b]2:52 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618018764628582401]We are testing a fix. A rollback will occur. [/url] [quote][i]We are testing a fix. Once testing is complete, we will deploy and verify the fix before bringing Destiny 2 back online. We will also be rolling back all player accounts to their state as of 8:20 AM PST, prior to Hotfix 6.3.0.5 going live. Standby for timeline updates.[/i][/quote] - [b]4:14 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618039636332515328]Investigations and tests for today's issues are ongoing.[/url] [quote][i]Investigations and tests for today's issues are ongoing. Destiny 2 will remain offline into the evening. We will be able to share more concrete timeline updates for bringing Destiny 2 back online as that information becomes available.[/i][/quote] - [b]5:27 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618057974496505856]Investigations and tests for today's issues are still ongoing.[/url] [quote][i]We’re continuing to investigate the issues causing progress to be reset for certain Triumphs, Seals, and Catalysts. Destiny 2 will remain offline as we work on a fix. Updates will be provided as they become available.[/i][/quote] - [b]7:28 PM[/b]: [url=https://twitter.com/BungieHelp/status/1618088505623875587]This issue will not be resolved tonight. Current ETA: 3-4 AM PST, Jan. 25.[/url] [quote][i]Our investigation and testing continues. To set expectations, this issue will not be resolved tonight. We are estimating a timeline of 3-4 AM PST tomorrow, January 25, for our fix to get deployed. Timeline subject to change. More info will be provided once available.[/i][/quote][/spoiler]
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  • Hello! After yesterday's reset, I had earned several endgame items from running Master Spire. After the rollback, all my progress is gone and my collection has been reset to before the reset. Is there any way to fix this?

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    • So, after the patch yesterday, and now the hotfix this morning has anyone been able to interact with the evidence board in the enclave to acquire the other class glaives? Here was the exact wording from the TWAB. " Once you unlock the recipe for the first Exotic Glaive, the other class recipes can be purchased by your other characters from the Evidence Board. " I'm not sure if something wasn't implemented correctly or if some other prerequisite isn't being met, but I do have the exotic Warlock glaive and I can't even access the evidence board on my hunter or my titan.

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      • Need help with fix my Bungie name back to Demonlord90 now it Jasonacord28 when destiny 2 app was down it gitch My Bungie name can you fix it

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        • Great, the day I finally get hierarchy of needs is the day the servers go down and I lose it, Fantastic.

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        • Incompetent. Totally and utterly incompetent.

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          • Servers back up now

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          • why not just roll back until you can figure it out

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            • We are already past 3-4AM. It's bad enough you could not deliver in the ETA YOU previously mentioned. It's even worse that we're over 1 hour the ETA and you have posted not a single update on the issue. Next time, please delay the update, specially when it's a fix that no one actually wants, as you are nerfing titans and hunters yet again, to test it properly and not screw up our access to the game.

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              • How much longer?

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              • Funny cuz i got a couple old players to come back and the first time they wanted to log in after ap that time this -blam!- is going on good job bungie

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              • The BEST update Ever!!

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              • An hour and a half past the second eta and still no information. This is ridiculous

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              • It's 2 hrs past the eta and in 3 hrs the game will have been down for 24 hours. I appreciate fixes take time but SOME kind of information about what exactly is going on and an ACCURATE timeline would be greatly appreciated

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              • Eta 3-4am PST. Now almost an hour after and still nothing and no information

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              • Hahahahahahahahahahahahahaha! I hear all keyboards at Bungle HQ are missing the 'Q' and 'A' keys.

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              • Still waiting....

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                • It's 4:18am PST. At least give us some information as to what's going on since obviously the servers are still down

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                • The time has already passed 3-4 am PST. Can you give information about what's going on?

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                  • I think to thank everyone for their patience, Bungie should come out with a seal called "We survived another update" with the title of "Opps we did it again!"

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                    • Double check Telesto before you bring those servers back up, just in case. /s Hope the challenges you're facing with the updates are getting sorted out. 5:30a PST rn.

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                    • After playing Destiny continuously for 8 years, if this is not fully corrected, I'm seriously out... Yours sincerely, a Triumph Enthusiast

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                      • Don't you give a huge compensation?

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                      • I'm sorry but first one confirmed of characters being deleted without the players input and now triunphs and some seals being locked within a few weeks of each other is just suspicious either you've grabbed the leftover gum from Halo 2's development or cut the pieces of string holding Destiny 2's player data. Lightfall is porbably going to have a messy release at this rate.

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                      • Christ just make the game work. I pay a lot of money for this -blam!- to happen every week.

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                        • Cracks me up how people start crying about incompetent when something goes wrong. Kids, go outside get some sun on your face. Everything will be alright....

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                          • @Bungie @Devs FIx what current bugs & what-not NEEDS to be FIXED!!! “Have patience with all things, but chiefly have patience with yourself. Do not lose courage in considering your own imperfections, but instantly set about remedying them—every day begin the task anew.” -- ST. FRANCIS DE SALES (B: August 21, 1567- D: December 28, 1622)

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