Hello guys, i need some help, i didn't receive my last loot from amazon prime gaming so i started a chat with a support there, you have the conversation here.
You are now connected to Erica Mae from Amazon.com.
Me [12:43:10 AM] : Issue: Prime Gaming - General: Unable to Claim Prime Gaming Loot
Erica Mae [12:43:10 AM] : Hello, my name is Erica Mae . I'm here to help you today.
Erica Mae [12:43:15 AM] : How are you and how may I help you?
Me [12:43:21 AM] : Hey Erica, my name is Luci
Me [12:43:40 AM] : I claimed today or yestarday or 3 days ago, i really don't remember =)
Me [12:43:49 AM] : the loot from destiny 2
Me [12:43:57 AM] : but is not avaible yet?
Me [12:44:01 AM] : or why i didn't receive it ?
Erica Mae [12:44:40 AM] : Hi Luci! i see that you have claimed a Destiny loot but you didn't receive it. No worries, let me check what we can do.
Me [12:44:46 AM] : sure :3
Erica Mae [12:47:15 AM] : Just to confirm, are you referring to this: D.A.R.C.I Exotic Bundle Drop?
Me [12:47:24 AM] : yes, the last one.
Erica Mae [12:47:33 AM] : Thank you for confirming.
Me [12:48:06 AM] : It's my pleasure, thank you for helping me out.
Erica Mae [12:49:12 AM] : Alright. Upon checking your account, it appears here that the D.A.R.C.I Exotic Bundle Drop is still pending in fulfillment, meaning the loot was successfully claimed but not yet delivered to the game account.
Me [12:49:35 AM] : Oh, i see. i asked here because i know sometimes are instant
Erica Mae [12:49:36 AM] : In this case that you didn't receive the loot, we can try to troubleshoot it and if in case our troubleshooting didn't work, we recommend you to contact game support, since they are the one who has access to the game account.
Erica Mae [12:49:53 AM] : Would you like to try the troubleshooting?
Me [12:49:57 AM] : yea, sure.
Erica Mae [12:50:17 AM] : Alright, let's start the troubleshooting.
Me [12:50:27 AM] : Oki.
Me [12:50:35 AM] : I have to do something?
Me [12:50:39 AM] : Or just to wait? xd
Erica Mae [12:50:50 AM] : Now, please make sure to log out your Destiny game account in website and in game as well.
Erica Mae [12:51:00 AM] : After you log out your Destiny game account, please open an incognito or private browser.
Erica Mae [12:51:08 AM] : Let me know once you're done.
Me [12:51:20 AM] : Hold on.
Erica Mae [12:51:39 AM] : Sure.
Me [12:51:48 AM] : Okay, i exit from the game, and i just installed windows 11 i'm not logged in the site yet
Me [12:51:58 AM] : I exit from the steam too
Me [12:52:04 AM] : is count as log out?
Erica Mae [12:52:57 AM] : Yes please.
Me [12:53:13 AM] : Okay, i opened the incognito file
Me [12:53:18 AM] : what to do next?
Erica Mae [12:53:35 AM] : Thank you. Then using incognito or private browser, kindly access this link and connect your accounts:
Erica Mae [12:53:35 AM] : https://twitch.amazon.com/tp/oauth/start/bungie?overwrite=true&redirectUrl=https://twitch.amazon.com/prime/loot/destiny2
Erica Mae [12:53:47 AM] : Then please make sure to log in the correct credentials like username or email address of your Destiny games account and Amazon account.
Erica Mae [12:53:51 AM] : Let me know once you're done.
Me [12:54:56 AM] : Aight. is done.
Erica Mae [12:55:38 AM] : Cool! Please restart your game client then check the reward.
Erica Mae [12:55:46 AM] : Let me know if you are able to see the reward.
Me [12:55:55 AM] : So, i'll open the game
Me [12:56:08 AM] : Wait a little bit
Erica Mae [12:56:17 AM] : Sure.
Me [12:56:29 AM] : Till the games open, how was your day at work? :)
Me [12:56:54 AM] : You don't have the weekend free?
Erica Mae [12:57:12 AM] : It is fine, I'm so glad to help our customers.
Me [12:57:44 AM] : i can bet, not everyone is so "noice" and you have to experience some stressfull situation?
Erica Mae [12:58:12 AM] : And also, we do have our day off.
Me [12:58:17 AM] : why tho?
Me [12:58:20 AM] : you work 7/7?
Erica Mae [12:58:56 AM] : No. we work 24/7 and we have different schedules to be able to have service for 24/7.
Me [12:59:07 AM] : Ohh i see, 3 shifts?
Me [12:59:24 AM] : uhmm, the reward is not there :(
Erica Mae [12:59:48 AM] : I see. Thank you for checking and for trying the troubleshooting.
Erica Mae [1:00:23 AM] : In this case that we already performed troubleshooting and you still didn't receive the loot, I suggest you to contact Bungie.net games support, since they are the one who have access to the game account.
Me [1:00:43 AM] : Okay :3
Erica Mae [1:00:56 AM] : No worries, to make sure everything is back up I will leave a note on your account and you can use our conversation as a reference or proof that you have claimed the reward and you are eligible to get this.
Me [1:00:56 AM] : Hope you have a wonderful day at work
Me [1:01:19 AM] : Oh, that helps
Erica Mae [1:01:53 AM] : You may contact the game support here: https://www.bungie.net/en/Forums/Topics/?tg=Help
Erica Mae [1:01:58 AM] : You're very much welcome and no problem, you deserve all the help.
Erica Mae [1:02:07 AM] : Just to confirm, are we all set now or is there anything else that I may assist you with today, aside from this?
Me [1:02:38 AM] : Nahh, we all set now. Just have a great day, you're awesome .
Me [1:02:47 AM] : And thanks for all the help
Erica Mae [1:03:29 AM] : Sure, you too. It is my please sure to assist you today.
Me [1:03:31 AM] : Oh, may i ask, when i make a new topic
Me [1:03:38 AM] : i'll put this conversation there?
Me [1:03:42 AM] : ?
Erica Mae [1:03:50 AM] : Sure, you may.
Me [1:03:54 AM] : like copy&paste will do?
Me [1:03:57 AM] : or i need to ss
Me [1:03:57 AM] : ?
Erica Mae [1:04:17 AM] : You may do both.
Me [1:04:26 AM] : oh thanks then :3
Erica Mae [1:04:47 AM] : You're always welcome. Thank you for contacting Amazon. No worries, if you still have any concern, you may contact us back. Have a great day ahead and stay safe!
Erica Mae has left the conversation.
Same here. Never had a problem claiming prime drops or emblems. But this specific month it doesn’t show up at Amanda. I also never leave packages at Amanda so it’s not the problem others have with leaving like months worth of stuff at vendors. So I’m stuck and confused just like you.
Hopefully we can both get help!