Sounds Like Bungie and/or Sony missed a decimal point with the Pre-Order items codes to create a Corruption. (This is all best guess as I do not nor have I ever had any experience or knowledge of Destiny 2's or Sonys Data infrastructure or how data is transmitted or translated via game codes or anything else) Bungie will likely say "Sony Code. Contact Sony" Sony will say: Its the Game Code. Delete it. Contact Bungie and try to get a refund maybe >>"Try"<< to pre-order it again. So a Pass the Buck Loop. until one or both Fix the issue. [b]DO NOT Initialize your System![/b] It will do nothing. Fix nothing. and just F#$k you over. don't burn your data for no reason. Now anyone that did a Via PSN digital pre-order. canceling might work, then after. full uninstall of Destiny 2 and maybe try again if and once the issue is fixed. and More power to you. and I Truly HOPE it works. For the Unlucky A#$-Holes like me who had the Brain fart and said "DURP Lightfall collectors edition!! Take my Money" Are more or less 100% F^%$#ED. I for one will not cancel. because if i do. it will be the exact moment they get all sold out. SO I am Screwed. In the back door. No Lube. No Love. Bungie Went in Dry. and Sony held me down. ((OK. I am sorry. I kinda went off on a tangent. and detracted form the point.)) What bugs me. a little bit. is So far. no word Via Bungie about this issue. at the Time of my Posting this dribble. OP. I really and truly hope this problem is fixed for you quickly. and without it inconveniencing you any further. Truly I do. Because I am afflicted in the same way ATM. I do not know you. And I would never Wish problems like this on anyone. (Unless they are A$#-Holes) Best wishes ~OniDarkClown~