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9/14/2021 4:48:53 PM
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Bungie Store Orders Not Showing Orders Properly

Last year on 11/27/20 I placed an order for my Day 1 Deep Stone Crypt raid jacket after completing the Day 1 raid challenge. I have 2 verification images I can send on this to the customer support staff. 1 of them was the confirmation email of the order I placed on 11/27 showing that I purchased it and my total being $191.07. The other being my American Express payment history showing this same amount on 11/27, with no credit being given back to me (meaning that it wasn't cancelled -- nor was an attempt by me made to cancel it). Going back through my email I show 6 emails giving me an update about my jacket order saying that things are taking longer than expected, but they are in production, etc. Completely understandable, and no issues on that. These emails were sent to me on 1/29/21, 2/26/21, 3/30/21, 4/29/21, 5/28/21, 8/12/21. The most recent email on 8/12/21 said "We expect your jacket to ship to your door in Late August - Early September." Perfect -- I should get it just in time for Winter coming around soon. However -- where I believe there is potentially a problem is when I look at my Bungie Store order history, it does not show me having placed this order. It shows orders that I placed before that date and after that date, but not this one. I suppose it's possible that I had placed the order without being signed in to my account on the page, but wouldn't the page recognize the email I used to order and say that this email was associated with another Bungie store account and require me to sign in? So I just want to reiterate the potential problem -- I want to make sure that what seems to be an issue with the Bungie Store Order History on my account I will still get the jacket I paid for. Hopefully soon, as I suspect it will start to get cold soon.
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  • Your question would be better served by asking the Bungie Store customer service as the forums are completely separate from the store and have no access to the information you are looking for. https://bungiestore.com/pages/customer-service

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