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4/13/2021 9:29:12 AM
3
unknown xbox account linked to my psn account cant remove
please someone help before a break my desk this is infuriating
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[quote]Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. If that isn't successful, players may want to unlink their connected accounts they have access to and link them to another Bungie profile. Bungie is not able to remove connected platform accounts from profiles.[/quote] [quote]Unauthorized Account Links Bungie will not remove unauthorized Cross Save links from Bungie.net profiles. Players are recommended to not share their account details with anyone, and to set up 2-step authentication on their platform accounts to prevent unauthorized access. For more details on how to keep your account safe please visit our Account Security Guide.[/quote] https://help.bungie.net/hc/en-us/articles/360049498031-Contact-Form-Cross-Save-Issues
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In order to unlink an account, you must be able to authenticate it, which means you must be able to log into it. Bungie cannot forcibly de-link it. [b]I would suggest contacting the platform concerning recovering the xbox account.[/b] If you are unable to gain access to the xbox account, then you will not be able to unlink it from your current Bungie.net profile.
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12 RepliesEdited by Crisidelm: 4/13/2021 9:34:34 AMYou need to be able to authenticate it to unlink it (you also had to authenticate it before linking it, too). Bungie will not do it for you.
