[quote]Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. If that isn't successful, players may want to unlink their connected accounts they have access to and link them to another Bungie profile. Bungie is not able to remove connected platform accounts from profiles.[/quote] https://www.bungie.net/en/Help/Troubleshoot?oid=48099 Likewise, Bungie cannot disable Cross Save for you if you cannot authenticate an account. You will need to work with Sony support to try and regain access to this account. Please note that they don't need to know that it's for disabling Cross Save or that it has to do with Bungie's website — all they need to know is that you need to be able to log into this account.