Allo there, Xbox takes your money 10 days before release for pre orders. If you need more help with that then you'll need to speak to Microsoft. As for the items you get instantly, try the things below. - From the Xbox dashboard, highlight the Destiny 2 image - Select “Manage game & add-ons” - Navigate to the “Ready to install” section on the left - “Destiny 2: Beyond Light Pre-Order Pack” should appear on the right. For Deluxe Edition owners, “Destiny 2: Beyond Light Exotic Emote” should also be listed. - Select “Destiny 2: Beyond Light Pre-Order Pack” on the right, then select Install - Deluxe Edition owners should also select “Destiny 2: Beyond Light Exotic Emote” on the right, then select Install - Wait for the console to report the DLC is installed - Start Destiny 2, and visit the Cryptarch in the Tower to acquire all pre-order items. It’s possible that some users who already purchased got into a weird state where the Pre-Order Pack and Exotic Emote are not showing in the “ready to install” section. For those users, these are the next steps: - open the Microsoft Store app and navigate to the specific bundle they purchased - Select the “Install” button. This shouldn’t take long, it’s no more than ~30 MB - “ready to install” for Destiny 2 in “My games & apps” should now be populated with the missing DLC. Do the steps I outlined earlier. If re-installing the bundle doesn’t populate “ready to install”, there’s one more thing to try: - open the Microsoft Store app - search for “Destiny 2: Beyond Light Pre-Order Pack” and select it from the search results - on the product page, select Install - For Deluxe Edition owners, repeat the above steps for “Destiny 2: Beyond Light Exotic Emote” - Wait for those download(s) to complete and then try the game again

Hi there! Please contact your platform’s support team for more help on this. If the transaction didn’t go through, you will need to redo your preorder.