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7/11/2020 11:56:01 PM
2

Forsaken Collection Code Doesn't Redeem

Good morning, I'm reaching out here as I was never emailed back after 2 weeks when contacting the Bungie Store support. As a new player to Destiny 2, I wanted to get the Forsaken expansion at my friend's recommendation. The day I reached out, now about 2 weeks ago, I purchased the Destiny 2 Forsaken Legendary Collection physical edition for PC while I was out shopping. It seemed like great deal featuring the Forsaken expansion, the Cayde-6 Stash, and Annual Pass, plus I then get to add a physical copy of games I play to my shelf. However, when I got home to input the code, I found out the code was invalid and only redeemable on the retired Blizzard Launcher. I figured I would buy it online instead, but when I went to return my $30 code, I was told that since it was opened I would have to contact the manufacturer as they would not accept the item opened. If anyone, especially from Bungie, can help me I would greatly appreciate it. If this is user error and there is a work around I couldn't find on Google, I would gladly take any pointers. For obvious reasons, I don't want to post a picture of the $30 code, but I can send evidence of receipt of purchase and the code itself if needed. I don't understand why stores would still sell something that has been unusable since the Steam migration, but I just don't want to end up bamboozled out of $30. Thank you in advance for the help! Very Respectfully, William Young aka ConquerKing
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  • If you purchased a physical version of the Forsaken Legendary Collection, it was likely for the Battle.net platform. Bungie is no longer affiliated with Activision or Blizzard as of October of last year, and as such, those codes can no longer be redeemed. If you can, see if you can return the product to the seller. You can purchase the Forsaken campaign on Steam for $25 retail, and it goes on sale periodically. That version of Forsaken is equivalent to the physical copy you purchased.

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    • Hey there! Ask your retailer for a refund as they sold you a defective product. You need to rebuy it digitally.

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