Hello, Have you tried clearing your console's cache as well? Here is a quick step-by-step guide on how to do it on the Xbox One console, which you say you use: [quote]Press and hold the power button on the front of the Xbox until it turns off completely. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache. Plug in the power brick. Wait for the light on the power brick to change from white to orange. Turn the Xbox back on as you would normally.[/quote] Best, Grammsay