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5/23/2020 1:15:13 PM
8
Hi there!
It sounds like you are having a hardware related issue if the issue has been happening for years.
Can you please provide your system specs?
English
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I know there might be a lot of people applying for help, but can you take a look kind of soon?
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Your specs are incomplete. Your GPU is missing.
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Name AMD Radeon (TM) R7 370 Series PNP Device ID PCI\VEN_1002&DEV_6811&SUBSYS_20151043&REV_81\4&63638AD&0&0008 Adapter Type AMD Radeon Graphics Processor (0x6811), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon (TM) R7 370 Series Adapter RAM (1,048,576) bytes Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0346833.inf_amd64_79967b90b1b0d4d7\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346833.inf_amd64_79967b90b1b0d4d7\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346833.inf_amd64_79967b90b1b0d4d7\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346833.inf_amd64_79967b90b1b0d4d7\B345901\amdxc64.dll Driver Version 26.20.12028.2 INF File oem7.inf (ati2mtag_R575 section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xDFFFFFFF Memory Address 0xEFE00000-0xEFE3FFFF I/O Port 0x0000E000-0x0000E0FF IRQ Channel IRQ 4294967292 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0346833.INF_AMD64_79967B90B1B0D4D7\B345901\ATIKMPAG.SYS (26.20.12028.2, 581.09 KB (595,040 bytes), 5/21/2020 10:03 PM)
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Are you overclocking your GPU?
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Yes, but just for yesterday at least. It failed 2 days ago and fixed it yesterday, so we were testing it to see if it would overheat. It hasn't crashed any other time specifically from overclocking, because other days I wouldn't even use the GPU window, I would just close it when I started my PC. Could overclocking affect it somehow?
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Yes, it could. I would set it back and see if the issue is resolved.
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Alright I'll work my way to it. Thanks for the help!
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OS Name Microsoft Windows 10 Pro Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-2QG53I6 System Manufacturer To Be Filled By O.E.M. System Model To Be Filled By O.E.M. System Type x64-based PC System SKU To Be Filled By O.E.M. Processor Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. P2.00, 7/27/2015 SMBIOS Version 2.8 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASRock BaseBoard Product H97M Pro4 BaseBoard Version Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale Greece Hardware Abstraction Layer Version = "10.0.18362.752" Username DESKTOP-2QG53I6\Paschalis Time Zone W. Europe Summer Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.94 GB Available Physical Memory 4.78 GB Total Virtual Memory 9.81 GB Available Virtual Memory 6.63 GB Page File Space 1.88 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes
