Here are the things I did, and none of them worked: After trying the following: Deleting characters that I never use; uninstalling D2, reinstalling D2 I got in touch with a tech at Microsoft. I did the following at her suggestion: uninstalling D2; removing my profile then restarting the Xbox one; adding my profile again; installing Mega Man 11 demo (I used it to check that my profile was working); installing D2 again; log into D2. NONE OF THAT WORKED; I still ended up with the watercress failure. My son, Patrick, a computer programmer, thinks it’s a “pointer” problem. He also thinks that if it’s a pointer problem, a “rollback’” to an earlier time won’t fix the Watercress issue. He says the following: If you get a tech, ask them if they can use administrative tools to access the character attributes in the database.¿¿If the data is accessible, then the pointer to the data (your Mithgar01 -> D2 connection) is what needs to be repaired. I highly suspect this to be the case. So, unless and until I can get in touch with a tech ... Dennis L. McKiernan Mithgar01