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4/14/2020 5:34:53 PM
5
Ban account
good day , yesterday i played the game then i log.out , today i went to log in a moment after the week reset and i got a message " banned account contact bungie"
i already submit a Destiny Player Support has opened Case ID: 22028
hope we can solve this and see what happened , im a older player both in steam and bungie and would like to see what can i do to have this solved
tyvm Bungie
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well just got a response from steam "Message from Steam Support on Apr 16 @ 9:40pm | 12 hours ago Your account has been banned at the request of the publisher of this title, not by Valve Anti-Cheat (VAC). We are unable to modify the ban or remove it from your account. Please contact the publisher of this title if you have any further questions about the ban. https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1085660 To contact their support team from the link above, please select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number. For more information on game bans, please see our Banned by Game Developer (Game Ban) article. Steam Support Alex" still got hopes, or at least i just want a response from @Bungie , even if negative , so i can see what to do for the future
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2 Replies
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4 Repliesstill nothing, how much time +- takes to respond to a ticket? need to know what should i do
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2 RepliesBans are generally due to having a program running at the same time as Destiny that shouldn't be. These can be, but are not limited to: trainers/aimbots/cheats/debuggers. Any software used for programming even if it is used for school/work. The previously listed do not need to be intended for Destiny, just having them running at the same time is a big no-no. Some viruses can cause issue. Playing in a premade team with those that are cheating is a no-no. Manipulating network traffic to gain an advantage is a no-no. You can attempt to appeal by following the link below, but I would not get your hopes up, as the initial flag is checked by Bungie SRT staff prior to a ban being placed. [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48629]Ban Appeal[/url] I know you said you already appealed, but I left the link in anywho.
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If you have submitted an appeal, that is all you can do. Forum posts will not help the appeals process.
