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12/19/2019 9:06:05 AM
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Missing Character, Edition and Silver after Moving from Battle.net

Missing Character, Edition and Silver after Moving from Battle.net Help i just moved my Account from Battle.net to your site and i was wondering why It showed up as No Account Info No Character and No Silver. - I hoped for the Best but yeah its all gone, in Steam im Missing the Destiny 2: Upgrade Edition and Ingame there is no Character or my Silver..... - Battle.net Support told me its moved and they cant do anything about it, so please help me.
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  • What all have you done to your account? You say you've done the account transfer, but I see you have a Steam profile, and a PlayStation profile linked. Do you have cross save enabled? You only mention doing the transfer from battle.net, but you specifically mention the Destiny 2: Upgrade Edition, which is something that was never sold on battle.net, and so can not show up through the transfer process. If you are using cross save, that's the likely reason why you have things missing. Forsaken and Shadowkeep (both part of the Upgrade Edition) do not transfer with cross save. The expansions must be bought on each platform on which you want to use them, so if for example, you bought the Upgrade Edition on PS, but are trying to play on PC, you will only have access on PS, not on PC. That can also possibly explain the silver issue, if you had silver on characters from one platform, but have characters from another platform enabled for cross save. Basically, the battle.net to Steam transfer, and cross save are two totally separate things, and we need to separate the issues surrounding one from the other.

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  • Could i finally get some Help ? This is my second post in 20 hours

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