When starting, I ended up getting to a place where I could access a lot of things but I didn't have much direction. Either way, I found my way so that obviously wasn't so bad. Now I am at the point where I want to join others doing more difficult and interesting content. I don't know anyone personally that plays. This leaves me with the social communication systems in-game.
To be frank, they are terrible. I have seen very few people say anything at all in chat. When I ask questions in chat, I never get any responses. When trying to form a party, I have to go to an external browser to find a group (really???? I have played a lot of online MMO style games and this is the first I have had to ever do something like that). When trying to join a group, half the time I just get some error and I can't even communicate with the people in the fireteam. All of these things make it extremely difficult to want to continue after reaching this point. It is actually extremely frustrating as it makes things that seem like they should be simple (like finding a group of people to do some dungeon/raid/content) an arduous task.
I found posts complaining about the chat and partying system almost 2 years ago. Is there seriously no priority on improving these things?
Edit: Just as an FYI, I may be a New Light player but I did preorder Stadia. It was actually how I found out about New Light. I will be getting Destiny 2: The Collection and so I feel I am doing my part to support the game.
Edit 2: I never once mentioned more matchmaking (though in general I probably wouldn't be against it). I honestly don't think that would address the core issue that once someone leaves group I have no effective way to communicate with them in game. It is difficult to find and form groups with the tools provided in game (or that had been my experience) and I really feel it is probably hurting the player base by not improving. I feel like effective chat tools like being able to form groups with people you don't know, easy grouping with people you aren't friends with on another platform (I really don't want my steam friends list full of people I randomly grouped with once in Destiny 2).
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You just as well play the game the way it is, Bungie isn.t going to change squat. They pay absolutly no attention to what the players want. Unless of course you are a streamer.