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10/8/2019 3:39:56 AM
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Completed Key of Divinity, did not receive Divinity Trace Rifle

As stated in the title, as of about 5 minutes ago my raid team completed the Key to Divinity questline by running through the raid. I am on the correct quest step, however when we completed the run and the chest popped up, I did not recieve the trace rifle. The full raid run: https://www.twitch.tv/videos/491719285 Ending bit where people get it, and I don't: https://www.twitch.tv/videos/491719744 Proof I am on the correct quest step (picture taken immediately after completion): https://imgur.com/DiJEFea raid.report proof of completion: https://raid.report/pgcr/4810752868 What, if any, course of rectification can there be? My team is going to be unable to do this for some time and seeing as I met all of the specifications for the quest and got screwed by a bug, I feel as though I shouldn't have to go through that again (or try to force my team to go through again).
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  • Each fireteam member has to interact with the chest him/herself to get the Divinity

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    • this has happened to me three times this week to the point i refuse to play it any more, are you going to do somehting about this bungie you over paid idiots

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    • Just happened to me today. I was the only that did not get it.

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      • Apparently a friend of mine had this issue but his triumph did show that he got divinity. once he clicked on the triumph he got divinity to unlock in his collections and was able to pull it from collections. Hope this helps some of you.

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        • Same here, took us hours to do it, but everyone else got it except me

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        • I just had the same thing happen to me this morning. All of my teammates got the Divinity and it did not drop for me both chests opened and I am in the appropriate step.

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        • Same thing for me, been stuck on this since last week. I have cleared the raid twice now with the Divinity quest active, all puzzles completed other got it but I didn't.

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        • This BS just happened to me. WTF!

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        • Literally had this happen to me last night, I was the raid team leader did all the puzzles and the mechanics JUST to watch my entire fireteam get it but me. I was on the same step you are but nothing I was the only 1 of 6 to not receive it

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          • Hey, just a follow up on my previous comment. I had to interact with the wall where you start the tether puzzle before it'd count for progress. I just got it on my second attempt from just doing that solo, backing out and joining a divinity boss checkpoint

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          • Hi. Thanks for reaching out to us. Unfortunately, if you didn't receive the weapon you'll have to run the raid again until you do.

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            • Hello THEUNDEAD565. This is most unfortunate news. I wonder though - have you tried turning it off and then back on again? Does that solve the issue for you?

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              • Same issue, had the quest step up to the same point and watched my team get the drop while I didn't. I made a post too, hopefully since we both have the issue it's common and they'll fix it. I thought maybe it was on my end but obviously not. Had you completed the moon campaign on that character? I hadn't, only up to the lechtern

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              • Did you check at postmaster? Tried logging out then back in (possibly checking postmaster again afterwards)?

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