I'm not sure if anyone else has experienced this, but while I was playing off the Blizzard client, I completed the Forsaken campaign; And after I re-installed on Steam and went through Cross Save, I was able to transfer over my characters, but my Forsaken campaign got reset. I still have the Ace of Spades handcannon as proof that I completed the campaign, but it's showing that I still have the story quests to complete.
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You don't need to do it, everything is unlocked. It's so you can replay it if you want. That's what was told to me, because it also happened to me.. Annoying I know, but I don't need to unlock anything.
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They give you the ability to replay the campaigns. You can delete the associated quest given from the campign, if you accidentally started it, to free up space for bounties.
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You need to go visit one of the NPC on Tangle Shores to start the campaign again. progress was reset after Oct 1 update for any unfinished campaigns
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I have this as well, on one of my characters which I completed the campaign it shows the first story mission and on my other character where I was up to the barons part it wiped it and only shows the first story mission.