bought the emote for 500 silver and got nothing in return. The game says its "already purchased on account"
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Be sure you happy with the emote. Then open it in Inventory. If not opened it can be refunded for basically a week after purchase.
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Hi there. You emote is located in your Consumables inventory. You need to open the bundle to use the emote.
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Open box from your consumables section
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Did you look in your consumables section?