Hello Bungie,
Having issues logging in to the game for the first in years. Error message I keep receiving is:
"You have lost connection to the Destiny 2 servers. Your permissions to access online multiplayer gameplay may have changed or your profile may have been signed in elsewhere."
I've tried various correctional methods (relogging, restarting router, etc.), but none seems to be fixing the issue. Can the support team look into? Would love to play Iron Banner for the first time in months.
Thanks!
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1 ReplyHey there, Mysterion. Appreciate you reaching out to us about your issue. The "Server Unavailable" error indicates that there is a connection issue of some kind happening between you and Destiny 2. This may be an internet service provider issue. Here are some tips that might help you: If you are on a wireless connection, a wired connection is recommended to play Destiny. If your internet connection is being used for anything else besides playing the game, such as watching a movie or streaming, it's recommended to quit those programs. Here are some steps you can take to try and resolve the issue: [quote] [b]1.[/b] [url=https://www.bungie.net/en/Help/Article/12539]Clearing your console cache[/url] or Performing a [url=https://www.bungie.net/en/Help/Article/46501]Scan and Repair[/url] in the Battle.net app [b]2.[/b] Power cycling your internet router [b]3.[/b] Review our guide on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]improving latency and packet loss[/url] to see if that might help [b]4.[/b] Following our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] for best optimizing your connection to Destiny. If issues persist, try our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP and IPV6. [/quote]