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1/18/2019 1:18:01 PM
2

Lost an exotic due to companion app bug

Hello. I was transferring my thunderlord from my Titan to hunter via the companion app as that's what I was playing at the moment and suddenly an error pops up saying "item not found" and it's just.. gone. It's not on my Titan, or hunter, or my vault! Not even on my third character warlock. My thunderlord is gone! If someone could help me that would be great as that was pretty much the only exotic I used regularly. Thank you.
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  • Hey there, Appreciate you reaching out to us with this issue. So regarding this issue, I would recommend the following, start by going into your battle.net app and under the options tab when Destiny is selected choosing the "Scan and repair" tool. After running this double check to see if this issue persists and if so we'll continue with further troubleshooting steps.

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