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11/20/2018 1:10:05 AM
11
[quote][b]Bungie does not provide the following services:[/b]
Restoration of deleted characters
Recovery of dismantled, scrapped, deleted, or otherwise discarded items
Recovery of mistakenly Infused items
Recovery of items lost due a Character's Postmaster being full
Recovery of items lost due to Player Inventories being full
Restoration of access to items or content gained through game sharing
[b]Refunding in-game currencies on accidental purchases[/b][/quote]
https://www.bungie.net/en/Help/Article/12211
English
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I didnt purchase it. I clicked to decode my earned engram and a purchased engram came with it. There needs to be a confirmation of a purchase before you can take my money or it's stolen
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Edited by TuxyDoh: 11/20/2018 1:15:26 AMThe confirmation is the click. An item was purchased, it was either intentional or accidental. You clicked 2x once to open once to buy. Your connection being laggy is to blame. They are not going to refund it. Sorry bud.
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I appreciate you speaking on behalf of bungie but I am pretty sure it wasn't my computer that lagged
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I am quoting you regarding lag. if there was lag, it was due to your connection to Bungie. [quote]I need a refund for steadfast engram bought due to lag.[/quote] And I am not speaking for Bungie, just quoting their policy.
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If I lagged it was definitely on the server side and not the client. My computer is far beyond the requirements for titles in today's market
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[quote]If I lagged it was definitely on the server side and not the client. My computer is far beyond the requirements for titles in today's market[/quote] Lag is not on the PC. It is on your network connection.
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Quoting something beyond your control on circumstances beyond your control is taking authority you don't actually have. You are working against the problem not trying to fix it so this can't happen to someone else
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Are there a lot of other people that have experienced issue?
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I've not decoded an engram since and I won't again. Who actually savessel their balance of silver for this to happen to?
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I have 3k silver have had it for a while and decrypt around 15 engrams a week. What happened to you, does not happen often or to many people.
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You would have to contact bungie support for that information
