Completed Riven didn't get a Ethereal Key so I couldn't open the chest

My first time completing the raid this week on my warlock and received no key from beating Riven so I couldn't get loot from the chest after delivering the heart. I have video evidence if needed. Please help ty.

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5/31/2020 6:36:55 AM

TyroneBiggums

first time doing last wish, took us 3 days, beat raid, dont get ethereal key. wasted 3 days to get nothing. why?

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10/4/2018 12:04:16 PM

YapperFlapper

Was this from the checkpoint finish on your warlock about 6 hours ago?

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Completed Riven didn't get a Ethereal Key so I couldn't open the chest

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