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Edited by DarkDoel:
9/11/2018 5:54:32 PM
32
Forsaken PS4 Pre-Order from Amazon: Cannot get Cayde's Exotic Stash
I've completed the campaign and got to level 50 and the pre-order bonus is not available at Amanda Holliday. I spoke with reps at Amazon and they claim they don't have any codes. Is there a way I can claim the pre-order bonus? I've seen this issue happen to lots of folks on reddit, twitter, etc.
[b]9/7/18 Update:[/b] I've checked with Amazon again and I keep getting told two different things. One rep said I would have the code within a couple days (nothing so far) and another told me "the code cannot be sent after the game has released." Their customer service reps seem to not have a clue when it comes to this issue.
Also, Bungie's support twitter (@BungieHelp) has this to say:
[quote]We are investigating reports that some retailers may not be distributing pre-order content codes. If a player pre-ordered Forsaken and did not receive a code for Cayde’s Exotic Stash or the Awoken Legend Set they should contact their retailer for further assistance.[/quote]
Doesn't seem like either of them know what to do about this...
[b]9/11/18 Update:[/b] Good news, seems they are distributing the codes this week - got mine today. Keep an eye out for an email from Amazon with your code. Thanks for your help guys!
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I was told by Amazon that it was broken with no known fix. They at least offered me a refund. I said I honestly just wanted the preorder content and that was all. I wasn't looking for a refund or discount. I only hoped that they had a code that would provide me with the content I paid for, but they insisted that nothing could be done to get me the preorder bonus.
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Is Bungie helping at all with this? Amazon is not helpful. How can I get Bungie to send me the code? Thanks, Nirvash XLR
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2 RepliesAmazon just E-mailed me the Bonus code did everyone got it?
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Hey guys, good news. I finally got my code emailed to me from amazon after 5 chats and 2 phone calls. Be vigilant and you’ll get your code! I haven’t redeemed it yet so I hope it works but atleast they’re giving codes
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Same here, Amazon even offered to refund my purchase.
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2 RepliesHas anyone had any luck getting theirs yet?
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So I talked to Amazon, and they insisted that Bungie is responsible for delivering the codes "as Amazon is just a platform for Buyers and Sellers". They told me "the codes are anonymous" and that they couldn't help. They gave me a refund though, but I already entered the code on PSN, so I guess I got the game for free now? Might try to buy it through PSN and see if I get the stash since I've heard that people are getting it even after release.
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I'm having the same issue as well
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I have done the same. I pre-ordered the $70 Forsaken+Annual Pass from Amazon. I triple checked the option I selected on Amazon, and in the description is states that it includes Cayde's Stash. I have completed the campaign, and when I went to Amanda Holliday, she did not have the goods.
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1 ReplyPreordered "Forsaken + Annual Pass" from Amazon and I was not given a separate code for Cayde's exotic stash. I assumed it would be available when I beat the game/ hit level 50 but I visit Amanda Holliday and lo and behold, there is nothing. I talked with Amazon customer support and they told me to call Playstation in the morning. As I understand it, everyone who preordered from Amazon is facing this same issue. Are they going to distribute a second round of codes?
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I ordered my bundle from GameStop. The legendary does come with caydes stash. But I also have an extra code on my receipt for all game stop people look at your receipt it should be on there. Idk about amazon or eb but it’s on GameStop’s receipts
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1 ReplySimilar issue, preordered mine from Gamestop. It says my bonus code “doesn’t exist.” Contacted Gamestop, they said it’s currently out of their hands. What do I do???
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1 ReplyEdited by Vincent_449: 9/6/2018 2:47:33 PMI am having the same issue as well. EDIT: I am currently talking to an Amazon CS rep as well.
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@BNGHelp6 can we at least get this listed as a known issue in the thread to know that it's being investigated? I feel sort of like we're in limbo here.
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Got the same issue as everyone, still no reply from amazon.
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Yeah same with me
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Yep ditto in the UK
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1 Reply[quote]I've completed the campaign and got to level 50 and the pre-order bonus is not available at Amanda Holliday. I spoke with reps at Amazon and they claim they don't have any codes. Is there a way I can claim the pre-order bonus? I've seen this issue happen to lots of folks on reddit, twitter, etc.[/quote] I have the same issue with Amazon preorder.
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2 RepliesI ordered from GameStop and I am having the same problem im freaking out
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6 Repliesupdate from Amazon: I understand your concern regarding this. I'm sorry for the trouble. I understand how inconvenient this situation could be. Yes,This a known Issue and other customers are also facing the same Issue.But,Please don't worry our technical team Is already working on It and I assure you that this will be resolved In 48 hours. I'm very sorry about this. You will receive the pre order content In 48 hours. Me: thank you. I will give it a couple of days
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4 RepliesPre-order codes from third party retailers were to be given by those third-party retailers. If you didn't receive a code from the retailer, then your only option is to try and work it out with that retailer. Amazon claiming they didn't have pre-order bonuses is a blatant lie as it was included on their webpages for selling it. Bungie cannot and will not help you. They didn't sell you the game. Amazon screwed up it sounds like, and Amazon is the only one that can fix it. You can ask Amazon to get in touch with Activision to see if they can get more codes, but that's still entirely in Amazon's hands, not yours.
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Bungie Help us: This is all I get from Amazon I'm sorry to hear that you haven't received Pre-order code for "Destiny 2: Forsaken - PS4". I've checked our internal resource and confirmed there is no seperate code for the bonus. So, please try to enter the code and redeem and you will have all the necessary contents of the game. If any contents missing in the game, you may need to contact the vendor "Activision". For answers to questions or concerns about the code, please contact Activision, the publisher of "Destiny 2: Forsaken - PS4." They'll be in the best position to assist you with this matter. I've provided their contact information below: http://support.activision.com I hope this helps! We look forward to seeing you again soon. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Karthik Amazon.com
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Edited by Nicolai: 9/6/2018 7:03:19 AM@BNGHelp6 ?
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I pre ordered on xbox one, and I am having the same exact issue! This happened to me with the destiny 2 launch as well. Never got the coldheart then, or any of the emote and shell. Beat campaign, hit level 50... amanda has nothing for me.
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i have the same issue
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I am having same issue as well, Ordered from amazon last month, finished campaign, restored licences everything I can think of. Amazon is doing nothing they did not even email me when my code was ready. I had to go find it myself. I am not happy. I hope this is fixed soon for the love of Cayde
