I got nobody to turn to to resolve this issue, and I've never had so much trouble in my life trying to preorder, preload, redeem, download, or play anything. [b]I preordered the Destiny 2 Forsaken Digital Deluxe title[/b] in a Best Buy store September 1st. Little did I know how much of a problem this would turn out to be. Whatever the reason may be, Best Buy was not given codes to deliver to their customers until 1am this morning. [b]So I tried to redeem my code[/b] - I tried my phone, my computer, and my Playstation 4. This was roughly around 8 - 9am. I tried the code multiple times, across multiple platforms. When I put in the code and clicked redeem, I saw the correct title and information, but when I clicked redeem the second time I was met with an error: "[i]This voucher is no longer valid[/i]". - Called Sony who said my voucher is valid. - Sony then blamed Best Buy for not activating the voucher code before sending it. - Called Best Buy, they blamed Bungie's servers. - I personally blame whoever generated the codes and probably put a timestamp on them. - I also blame whoever the engineers are who write generic error messages on the website instead of ones that actually help the user resolve the problem and avoid writing or calling customer service. [b]So I continued trying the code throughout the day[/b] to no avail. Server maintenance began, and then it ended. I tried a few more times to redeem the code from the PS app on my phone. This was around 12:45 or 1pm my time. Now something different happens. I put in my code and click redeem to be met with an error immediately: "[i]The prepaid card could not be redeemed. Please try again later.[/i]" - Called Sony. Oh boy: -- First rep has me log in and out, restart the console, sign back in, and try the code. -- New error is shown on the console: "[i]WC-40378-2[/i]". -- Try the app and website only to receive the same error as before: "[i]The prepaid card could not be redeemed. Please try again later.[/i]" -- Agent says from time to time if you attempt to redeem something that's invalid you can trigger a security thing that could lock your account. -- Another CSR joins the line and looks into my account and confirms I do not have any security restrictions on my account, and that the code I'm trying to redeem is still valid. - Called Best Buy. Oh boy: -- I'm told they cannot issue a new code. They cannot do anything more for me at this time. -- They recommend I come here to Bungie.net, specifically to these forums, to deal with the issue of redeeming my code. Please someone smarter than me explain why a Playstation Store voucher code, redeemable for a product that should be served from a secure CDN controlled by Sony Playstation, sold and transmitted to me by Best Buy, needs to be troubleshooted by the video game developer? Regardless - I'm out $80. There's no -blam!-ing hope in sight. If anyone at all has something they can recommend to me to try, or if someone could reach out to me to resolve this I'd pay you another $80. Seriously. What else can I do?